Re-engage Patients and Improve Satisfaction, Compliance, and Your Revenue.
For many of your patients, their follow-up visits correlate to out of sight, out of mind. For practices, this translates to poorer relationships and missed profit. Before you invest in attracting new patients, maximize your return on investment by reactivating your lost patients. Eye Care Leaders’ myCare Patient Reactivation can help your practice provide quality patient care and prompt active engagement and participation in treatment and care plans. However, overburdened staff don’t often have the time to perform a consistent reactivation process. That’s where Eye Care Leaders comes in with an innovative solution to engage your patients.
myCare Patient Reactivation Product Sheet
Help your team find the right patients for your practice and bring them back into your office. Your patients will continue to receive great care, and you keep a full schedule.
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It costs 6-7 times more to acquire a new patient than to recall an existing patient. At Eye Care Leaders, we help you optimize your revenue by consistently recalling patients without you having to exhaust valuable resources or spend more to attract new patients.
With Power Call, a trained team of ECL professionals will handle your reactivation calls and get your patients back on your schedule.
Zero Risk – Power Call has no up-front cost or monthly fees for your practice. You only pay for our services when a reactivated patient shows up for an appointment.
Eye-Care Specific – Unlike generic call centers, our call team only works in eye care, ensuring your patients receive custom, knowledgeable interactions.
No Robocalls – Power Call uses a professional call team to reach your patients instead of robocalls. Studies have shown that calls with real people are far more effective than robocalls.
With Data Manager, our powerful practice data technology will interface with your PM software to mine patient information and create a call dashboard for your local call team.
Real-Time Updates – Your call team can adjust the software settings and get instantly updated results for their call lists, ensuring you can target the patient type you want to reactivate quickly and easily.
Data Protection – By keeping your patient data and call list local, your patient information is protected and never exposed to a third party.
Custom Scripting – Using your own call team allows you to customize the phone script messaging to further build your brand with your patients.
Complete Care brings together the benefits of Power Call and Data Manager into one comprehensive solution to reactivate your lost patients.
Complete Control – Practices using Complete carefully control the reactivation process by using Data Manager to generate an ideal reactivation list and Power Call to contact and reactivate lost patients.
Complete Savings – The dual power of our Data Manager and Power Call solutions creates sustainable cost savings and revenue generation for your practice.
Complete Confidence – The dedicated ECL team will handle the entire reactivation process and create detailed reports on our progress, giving you confidence in your investment.
Your patients are your greatest asset. Keep them active and healthy with myCare Patient Reactivation.
Better Patient Care and Relationships as Far as Your Schedule Holds.
In the next decade, patient satisfaction will continue to grow as a critical component for practice success. Armed with myCare Patient Reactivation, your practice can be propelled into a successful future. Studies show that when patients are reactivated as medically necessary, they feel better taken care of and rate providers higher. By reaching out to patients and helping them keep their appointments, you promote better patient population care. Thanks to myCare Patient Reactivation, you can have the insights necessary to easily reactivate patients by diagnosis and timeframe.
Engaging Patients Today, Reducing No Shows Tomorrow.
Reactivating patients, who are at least 18-months past due for appointments, motivates them to return to your practice and lowers no show rates. Studies show that informing patients that it’s time to schedule a visit psychologically prepares them, so that they are more inclined to schedule an appointment when they receive a scheduling call. They also may engage directly with your practice and book their appointment independently. With myCare Reactivation, you can rest assured that your packed schedule will produce the anticipated volume and deliver the expected revenue.
Reactivation Is Still Under Your Control.
You and your staff can take an active role. myCare Patient Reactivation gives you the control to fill your appointment schedule in less time. The dedicated calling center saves staff time by reaching out to patients while allowing your practice to determine what patients to recall. With myCare Patient Reactivation’s call criteria query tool, staff can readily book new ophthalmologists and optometrists schedules with patients who need care. You can combine both the calling service and software to optimally plan patient recalls to fill slots strategically, based on return on investment (ROI). All along the way, as you increase patient reactivation, you’ll build loyalty and generate more positive feedback.