Q. What does this mean for My Vision Express?
A. This means three great things for My Vision Express clients. First, My Vision Express is now part of Eye Care Leaders, which offers you simple access to more solutions and a broader set of tools to help you grow your practice and operate more efficiently. Second, My Vision Express will power myCare Vision and will continue to offer eye care-specific software solutions, and continue to support and develop them through any regulatory and compliance needs. So, not only do you have access to more resources to achieve your growth goals, but you also have the option to keep things exactly as they are. Third, we are redoubling our efforts around customer service and support. You deserve a partner you can count on when you need it, and we are that partner.
Q. Why is My Vision Express becoming myCare Vision?
A. The new name reflects My Vision Express’ inclusion in the myCare Suite family of solutions. It solidifies our commitment to giving you the best tools that enable you to focus on providing the best patient care. The software and our support teams will remain the same. Additionally, we will expand software integrations or interfaces to better serve you.
Q. What is myCare Suite?
A. myCare Suite is the culmination of years of experience from our Eye Care Leaders family of companies. We developed a full set of operational and software solutions to carry eye care practices into the future, while offering interfaced and integrated capabilities into our customers’ current software. My Vision Express, Integrity, Medflow, ManagementPlus, MDOffice, Key Medical, IOPracticeware, and EyeDoc are part of the Eye Care leaders family, and now have access to the myCare Suite of solutions to provide you not only with the service and quality that you’ve come to expect, but also solutions that are tailored to your individual needs as an eye care provider.
We believe we are stronger and better together. The eye care market is in a constant state of flux; consolidation, regulatory changes, new technology, and changing patient dynamics, to name a few. The fact is, by unifying under Eye Care Leaders, we become the market leader within eye care and are by far the largest provider of eye care specific solutions in the market today. Our financial stability allows us to build a better, sustainable future with your practice. We survive and thrive together.
Additionally, we also believe that integration is the new innovation. Countless tools and solutions already exist for practices – myCare Suite and Eye Care Leaders brings a complete set of tools together and ensures they work well with each other. Integration means less time worrying about technology and more time working with your patients.
Q. Do I have to change from my current software?
A. Absolutely not! If you’re satisfied with your current software, you don’t have to make any changes at all and nothing will change in terms of your support or service. myCare Suite simply gives you access to more solutions to grow your practice if you choose to take advantage of them. One of our main goals is to improve your experiences with the Eye Care Leaders family of companies, so we want to make the introduction of myCare Suite as simple as possible.
Q. What about basic upgrades and regulatory items like MIPS with my current EHR?
A. We have you covered. Your current software will still be upgraded regularly to ensure optimal functionality and regulatory compliance. You don’t have to do anything differently in order to ensure regular updates to your software.
Q. Will my regular contact at My Vision Express change?
A. No. Your regular technical and customer support contacts remain the same. We know how important the customer support / client relationship is, so nothing will change.
Q. What do I have to do differently now?
A. Nothing. You are not required to change, purchase, upgrade, or otherwise move your current EHR, PM or Optical POS to anything else if you are happy with your current deployment. We recognize that choosing an EHR was an involved decision, and we have no intention of disrupting your workflow or making individual choices for you. All of your support and technical contacts with your current platform remain the same.
Q. What other benefits will I see as part of Eye Care Leaders?
A. By bringing together the family of companies under Eye Care Leaders, we are collectively the largest provider of eye care-specific solutions in the market. This scale allows us to connect each of you with a broader network of peers and resources to support your practice. Additionally, we offer dedicated account representatives, continued support, a broader choice of practice solutions, a streamlined path to help you achieve your growth goals, flexibility in choosing platforms, and the peace of mind knowing that your practice is stable, and is supported by the best solutions on the market—giving you freedom to focus on your patients.
Q. Is myCare Suite related to Eye Care Leaders?
A. Yes. myCare Suite is the culmination of solutions developed by Eye Care. The mission of Eye Care Leaders is to empower thought leaders (like you) and enable innovation in eye care in order to build long-lasting partnerships with practices.
Q. How did you come up with the name “myCare”?
A. myCare is built on the belief that patient care always comes first, and practices should be empowered with customized solutions that allow them to focus on each patient. In our name, the “my” embodies our custom solutions that are tailored specifically for each practice, and the “care” embodies our complete focus on enabling better patient care.
Q. What’s going to happen to the current brands and software platforms?
A. Our existing brands will continue to operate, develop, and support current customers under the Eye Care Leaders family. However, the focus of myCare is to step beyond just software and look at the broader set of challenges eye care practices face today. The best tools, solutions, and ideas of each existing brand will continue to be added to the myCare Suite to create even better integration and customization for myCare Suite customers.