The COVID-19 pandemic placed many challenges on both patients and medical practices. Patients were hit hard financially with many losing their jobs and their health insurance coverage. At the same time, practices saw a decrease in patient volume and revenue.
Healthcare organizations needed to quickly adapt to the new “normal” by increasing the use of telemedicine and implementing digital tools in order to reconnect with patients and keep their practices in business.
Now that more people are re-engaging in social activities and entering indoor spaces, care that was previously deferred will return. Practices will need to evaluate how to handle this influx of volume while also catering to patients’ need for flexible and affordable payment options.
In this webinar we will highlight current trends affecting the industry and discuss strategies your practice can use to collect more patient payments for long-term success.
About the Speaker
Sandra Anderson has over 15 years of experience working in healthcare. Sandra started her career in billing and registration at Northeast GA Healthcare Systems, a level II trauma center, before transitioning into a client success role at Navicure (a Waystar company) an RCM solutions and IT healthcare corporation. She has spent her career building long-term client relationships through her project management and analytical expertise. In her current role as Strategic Account Manager, Sandra analyzes the performance of various healthcare clients to help improve revenue growth.