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Your Complete Guide to Patient No-Shows
In: Articles
June 29, 2021
How much are cancelled appointments and no-shows costing you? Nothing is worse than being stood up — especially when it affects...
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9 Best Practices for a Successful EHR Adoption
In: Articles
December 02, 2016
Want to know how to make EHR adoption at your eye care practice successful? Take some tips from an expert. As...
5 Things Your PM System Won’t Do
In: Articles
December 02, 2016
[F]eel like you're playing tug of war with your PM software? A lot of ECPs painstakingly research, purchase, and implement what...
Quick-Start Guide to EHR Geek Speak
In: Articles
December 02, 2016
[D]oes a conversation with your EHR vendor or HIT guy make you feel like you’re drowning in a sea of...
4 Crucial Conversations Your Eye Care Practice Staff Needs Now
In: Articles
December 02, 2016
[H]ow many HR classes did you take in med school? What about leadership training? For most ophthalmologists, the answer is probably...
Engage Your Staff’s Millennials & Boost Your Bottom LIne
In: Articles
December 02, 2016
[L]et's face it: Your practice's Millennial staff members—those 32 years old and under—have more opportunities to interact with your patients...
How to train Millennials to deliver high-quality customer service to baby boomers
In: Articles
December 02, 2016
[T]ruth: The Millennials on your staff make or break each patient's experience and ultimately, your practice's profibitability. And if you're like...
7 Things Your Back Office Should Have Done By Now To Prevent ICD-10 Denials
In: Articles
December 01, 2016
[T]he ICD-10 implementation date is here. Here’s what your back office should have done by now to prevent ICD-10 claims...
RCM: Survive the Cash Crunch
In: Articles
December 01, 2016
[N]o matter what you do to prepare your ophthalmology practice for ICD-10 implementation on October 1, 2015, there will almost...
7 Essential Elements for Patient Billing Statements That Pay Up
In: Articles
December 01, 2016
[R]CM Brutal Facts: If your eye care practice is like most physician practices, you collect only 35 percent of fees...
The One Question Your Front Desk Should Never Ask Patients
In: Articles
December 01, 2016
[H]as your insurance information changed?” Front desks ask established patients this question time and time again. If the front desk staff...
How to Ensure Co-Pay Collection at Your Front Desk
In: Articles
December 01, 2016
[A]re the front desk staff at your eye care practice collecting the correct co-pays from each patient? Chances are, they...
Keep Your Practice Out of the Red: What ECPs Should Know
In: Articles
December 01, 2016
[I] once met a brilliant ophthalmologist with a distinguished career. But he had an A/R problem. A big A/R problem. He...
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