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Your Complete Guide to Patient No-Shows
In: Articles
June 29, 2021
How much are cancelled appointments and no-shows costing you? Nothing is worse than being stood up — especially when it affects...
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Engage Your Staff’s Millennials & Boost Your Bottom LIne
In: Articles
December 02, 2016
[L]et's face it: Your practice's Millennial staff members—those 32 years old and under—have more opportunities to interact with your patients...
How to train Millennials to deliver high-quality customer service to baby boomers
In: Articles
December 02, 2016
[T]ruth: The Millennials on your staff make or break each patient's experience and ultimately, your practice's profibitability. And if you're like...
7 Things Your Back Office Should Have Done By Now To Prevent ICD-10 Denials
In: Articles
December 01, 2016
[T]he ICD-10 implementation date is here. Here’s what your back office should have done by now to prevent ICD-10 claims...
RCM: Survive the Cash Crunch
In: Articles
December 01, 2016
[N]o matter what you do to prepare your ophthalmology practice for ICD-10 implementation on October 1, 2015, there will almost...
7 Essential Elements for Patient Billing Statements That Pay Up
In: Articles
December 01, 2016
[R]CM Brutal Facts: If your eye care practice is like most physician practices, you collect only 35 percent of fees...
The One Question Your Front Desk Should Never Ask Patients
In: Articles
December 01, 2016
[H]as your insurance information changed?” Front desks ask established patients this question time and time again. If the front desk staff...
How to Ensure Co-Pay Collection at Your Front Desk
In: Articles
December 01, 2016
[A]re the front desk staff at your eye care practice collecting the correct co-pays from each patient? Chances are, they...
Keep Your Practice Out of the Red: What ECPs Should Know
In: Articles
December 01, 2016
[I] once met a brilliant ophthalmologist with a distinguished career. But he had an A/R problem. A big A/R problem. He...
Follow This Eye Care Practice’s Lead To Collect More of Your Fees
In: Articles
December 01, 2016
[C]hasing down copays, deductibles and coinsurance amounts after insurers pay you for a patient’s surgical procedure gobbles up staff time...
Independent Opticals: Want To Win Like Warby?
In: Articles
December 01, 2016
[I]f you’re an optical retailer, it’s hard not to feel threatened sometimes by Warby Parker’s eye-popping success. But there are many...
Raise Your Marketing Game with Zip Code Analysis, Demand Forecasting
In: Articles
December 01, 2016
[Y]ou and your staff know very well who your patients are and who buys from your optical dispensary. But do...
3 Ways EHRs Are an ECPs Secret Marketing Weapon
In: Articles
December 01, 2016
[B]y now, the benefits of using an EHR have been hammered into your mind. Seamless flow of information! Efficiency! Cost...
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