Solving Operational Challenges To Allow More Time For Your Patients

The reason you entered into the healthcare field was to provide care, but the myriad of labor-intensive operational challenges can hinder that goal. Government regulations, billing and payments, retaining and acquiring patients, and more all affect the performance of your practice. myCare Services can be added to myCare iMedicWare or myCare Integrity, to optimize your practice’s operations and revenue. These a la carte services include Revenue Cycle Solutions, Patient Retention and Acquisition, Patient Reactivation, MIPS Assurance, and HIPAA Compliance. Allow these services to optimize your practice’s workflow to allow you to concentrate on your patients.

Failing to adhere to government regulations such as MIPS, HIPAA, and more can have costly effects on your practice.
It is 6 times more expensive to acquire a new patient than to reactivate an old one. Reactivate your lost ones for the right patient mix to maximize your revenue!
Only 14% of physicians say they have the time they need to provide the highest standards of care.
– The Physician’s Foundation
Most practices leave up to 30% of potential revenue on the table every year.
– The American Medical Association

myCare Revenue Cycle Solutions help you effectively and efficiently address the financial side of your business, so you can focus on what you were trained to do: deliver high-quality eye care.


Revenue Cycle Solutions

Focus on Your Patients. We’ll Help You Handle the Rest.

At Eye Care Leaders, we’re on a mission to be your ideal partner by helping you create your ideal eye care practice—one that gives you freedom to care for your patients and succeed financially. To attain that kind of practice, you need the right tools and expertise to get you there, especially when it comes to revenue and compliance. Let Eye Care Leaders’ myCare Revenue Cycle Solutions help you effectively and efficiently address the financial side of your business, so you can focus on what you were trained to do: deliver high-quality eye care.

Protect Revenue, Reduce Your Compliance Risk, and Receive Custom Support

Managing the revenue cycle workflow and ensuring proper claims compliance are two of the most important aspects of running a successful practice. Yet many practices lack the staff time and expertise to ensure patient visits are properly coded and the practice is properly reimbursed. This lack of focus both reduces revenue and increases the risk of audits due to improper coding.  Let Eye Care Leaders show you how our advanced myCare RCS packages can maximize your revenue and compliance.

  • Identifying all available cash opportunities
  • Claims submissions
  • Electronic remittance and payments posting
  • Denials analysis and handling
  • Accounts receivable follow-up and collections
  • Detailed reporting
  • Advanced myCare Revenue Cycle Solutions consists of two packages – myCare RCS Partner and myCare RCS Evolve.

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myCare RCS Partner

The myCare RCS Partner package focuses on expanding your current revenue and claims process, and making it more efficient. You’ll experience revenue cycle improvements stemming from consistent staff, dedicated resources, and continual follow-up.

myCare RCS Evolve

The myCare RCS Evolve package focuses on transforming your entire RCM workflow to not only improve your immediate revenue and compliance, but also create long-term stability through detailed discovery, staff training, operational optimization, and compliance reviews.

The fastest way to grow your practice and keep it relevant in today’s healthcare market is to get on board with digital marketing.


Patient Acquisition and Retention

The Patient Will See You Now.

By now, you’re aware that most of your patients—and potential patients—find you online. You also know that you need to establish a positive reputation for your eye care practice through social media, online reviews, e–resources, and a website that converts. There’s no denying the fastest way to grow your practice and keep it relevant in today’s healthcare market is to get on board with digital marketing. It’s time to step it up with Eye Care Leaders’ myCare Patient Acquisition and Retention.

Online Marketing Opportunities as Far as the Eye Can See.

When it comes to marketing your practice online, Eye Care Leaders can do it all. myCare Patient Acquisition and Retention services include website design, SEO optimization, social media solutions, PR, blog content creation, online safety and privacy compliance, and more. At Eye Care Leaders, we don’t believe in cookie-cutter strategies. We work closely with you to determine your company’s specific needs and customize myCare Patient Acquisition and Retention to get you results — more referrals, high-level patient engagement, and respect from colleagues. After we execute the strategy we create for you, we make sure that its working and continue to monitor to help improve all marketing avenues.

  • Digital marketing to include online reputation management, web design and hosting packages, search engine optimization (SEO), social media supervision, and e-marketing materials like brochures, videos, and more
  • Internal and external marketing to include patient referral programs, in-office promotional posters, outdoor signage, public relations, and more
  • Staff and practice rep training to maintain your presence online and keep up with increased patient calls and foot traffic

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Before you invest in attracting new patients, maximize your return on investment by reactivating your lost patients.


Patient Reactivation

Re-engage Patients and Improve Satisfaction, Compliance, and Your Revenue.

For many of your patients, their follow-up visits correlate to out of sight, out of mind. For practices, this translates to poorer relationships and missed profit. Before you invest in attracting new patients, maximize your return on investment by reactivating your lost patients. Eye Care Leaders’ myCare Patient Reactivation can help your practice provide quality patient care and prompt active engagement and participation in treatment and care plans. However, overburdened staff don’t often have the time to perform a consistent reactivation process. That’s where Eye Care Leaders comes in with an innovative solution to engage your patients.

Reactivate The Right Patient Mix for Your Practice.

You run a busy practice, and should prioritize your reactivation efforts. At Eye Care Leaders, we help you optimize your revenue by consistently recalling patients that give you the right patient mix without you having to exhaust valuable resources or spend more to attract new patients.

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myCare MIPS Assurance guides you through the entire MIPS reporting process – so that you can score high and get your bonus every time.


MIPS Assurance

The Help You Need to Secure The Reimbursement You Deserve.

Are you keeping up with MIPS? Let’s hope so, as failure to adapt to changing CMS requirements could cost your practice in the not-so-distant future. The MIPS Performance Threshold (the MIPS Final Score needed to avoid a negative payment adjustment) has gone up from 15 in 2018 to 30 out of a 100 in 2019, and payment adjustments, which will range from -5% to an estimated +2.06% for the 2020 Medicare payment year based on your 2018 MIPS performance, will range from -7% to an estimated +5.67% for the 2021 Medicare payment year based on your 2019 MIPS performanceEven more importantly, CMS has entirely revised the MIPS “Promoting Interoperability” (formerly known as “Advancing Care Information”) measures and scoring, making it much more difficult to get a perfect MIPS Final ScoreMIPS Improvement Activities also require documentation which is subject to being audited! 

If your ophthalmology practice is not one that is already fully on track to deal with the changing MIPS regulationsmyCare MIPS Assurance can help your practice overcome the economy-of-scale problem facing the majority of small practices nationwideCMS estimated that almost 80% of solo practices and almost 70% of small group practices with fewer than 10 providers would fail MIPS in the sense of earning negative payment adjustment. CMS estimated that 83.4% of enterprise-size organizations with over 100 physicians would earn positive MIPS payments adjustments – funded by the negative payment adjustments applied to small practices! 

Position Your Practice to Thrive in the Value-Based Era

myCare MIPS Assurance guides you through the entire MIPS process – so that you can maximize your MIPS Final Score and thus your future Medicare Part B reimbursements. Our MIPS Assurance specialists have expertise in the MIPS regulations, electronic workflows on your certified EHR technology, and eye careOur value proposition is to make these expert resources to be part of your practice team on a part-time basis. MIPS Assurance assists you before, during, and after a given MIPS performance year: 

  • Prior to the performance year, we analyze your past performance, educate the practice on CMS rule changes to the MIPS program, and plan out your custom-tailored MIPS performance and reporting strategy. 
  • During the performance year, we guide you through the workflows and improvement activities needed to maximize your score, monitor your MIPS performance measures, and coordinate any issues related to MIPS performance, whether related to your software or third-parties such as registries. 
  • After the performance year, we assist you with attestations and registry reportingverify the MIPS Final Score and payment adjustments awarded to your practice by CMS, and assist you with any appeals or audits. 

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myCare HIPAA Compliance gives you the assurance that your patients’ data is secured and your practice is protected.


HIPAA Compliance

Privacy. Security. Peace of Mind.

Practices today face a greater risk of PHI data breaches from internal and external threats, such as ransomware, stolen records, lost or unsecured digital devices, increased HHS audits, and more.  Penalties for privacy breaches and/or noncompliance of HIPAA policies have grown 500 times in the last 8 years, with fines increasing from $100 to $500,000 or more per violation. Compliance with all the requirements is mandatory and complex, and most practices fail to fully safeguard their practices.  myCare HIPAA Compliance from Eye Care Leaders gives you the assurance that your patients’ data is secured and your practice is protected from privacy and security threats.

It’s Time to Protect Your Patients and Your Practice.

myCare HIPAA Compliance delivers the guidance, tools, and resources to ensure you have the correct privacy and security requirements in place. It fully integrates with all Eye Care Leaders solutions designed exclusively for modern eye care practices. Our compliance offering involves a comprehensive solution.

  • Evaluating your practice for current risks and threats
  • Creating an action plan to correct noncompliant policies, workflows, and physical and digital standards.
  • Safeguarding your PHI through staff training, implementing security, technical, and physical safeguards to accomplish Confidentiality Integrity Availability (CIA) of data, and develop HIPPAA Privacy & Security policies, procedures, and workflows
  • Providing ongoing training and assurance to meet yearly requirements

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